TERMS AND CONDITIONS

Scope
FURNITURE ZONE

FURNITURE ZONE also sell products from other companies under the MENINA DESIGN GROUP HOLD and COVET GROUP, such as DELIGHTFULL, BRABBU, KOKET, MAISON VALENTINA, LUXXU, LUXXU HOME, ESSENTIAL HOME, PULLCAST, RUGS’ SOCIETY, with each company’s Terms and Conditions applying to their own items; These General Terms and Conditions of Sale are applicable to all distance sales of FURNITURE ZONE products starting in FURNITURE ZONE website, including with telephone, email or any other relevant communication and support provided by FURNITURE ZONE sales assistants (customer service) The use of the distance sales service described herein is reserved solely for customers. The term “Customer” is to be understood as any registered company who enters into a legal transaction for purposes that predominantly are inside his trade, business and profession. The resale, rental or transfer for commercial or professional reasons of products purchased on the Site are not allowed; All purchases made through FURNITURE ZONE’s official agents (listed on FURNITURE ZONE) have each of their sales Terms and Conditions apply; All purchases made through FURNITURE ZONE’s official agents (listed on FURNITURE ZONE) have each of their sales Terms and Conditions apply; FURNITURE ZONE reserves the right of deciding the nature of a legal transaction between FURNITURE ZONE and what is considered an “end customer” (an individual consumer); FURNITURE ZONE may modify these General Terms and Conditions of Sale at any time. Therefore, the Customer is asked to accept the General Terms and Conditions of Sale in force at the time of purchase, a copy of which will be sent to the Customer to the e-mail address provided by the Customer These General Terms and Conditions of Sale are published on the Site for the Customer’s knowledge, store and reproduction;ls; These General Terms and Conditions of Sale do not govern the provision of services, or the sale of products by subjects other than FURNITURE ZONE, even in cases in which they are presented on the Official Website via links, banners or other hypertext links. Therefore, before placing an order and/ or purchasing products and services from subjects other than the Vendor, the Customer is invited to check the conditions of sale applied. In no case can the Vendor be held liable for the provision of services by third parties;

Product Orders

Orders are only accepted once placed by recognized and registered companies with an open account with FURNITURE ZONE; A Pro-Forma invoice must be required in all FURNITURE ZONE purchases meant to be placed with FURNITURE ZONE sales representatives; FURNITURE ZONE reserves the right of considering the acceptance of an official Pro-Forma invoice as being the document that confirms the Customer’s item selection, including all finishes specified for each item listed; FURNITURE ZONE reserves the right to consider a Pro-Forma invoice valid for 2 weeks from the day that it is initially sent. FURNITURE ZONE reserves the right of setting the valid period and price of a custom-made item official quote accordingly; Although FURNITURE ZONE takes all appropriate measures to ensure the photographs and other relevant information on the site faithfully represent the original products, including technological means to reduce inaccuracies as much as possible, certain variations are possible due the nature of the product, and materials, as well as the manual production methods required. In consequence, FURNITURE ZONE does not fully guarantee a perfectly clear identity of final products in comparison to their graphic representation shown on the website or official marketing material, or identical finishes in two or more pieces manufactured in separate orders - with respect to colouring, and precision detailing of wood carving, ceramics, foundry and other metalwork, for the technical reasons listed above; When making a purchase, the Customer is entitled to require photographs of his/her ordered pieces, prior to shipment to ensure that pieces are indeed within the expected finish as displayed on the brand website and other official up-to-date marketing material. This request should be added to the order’s Pro-Forma invoice; Should the Customer need to modify a requested article, its finish or quantity, or correct any errors in the order, specified in the official Pro-Forma invoice, following its corresponding order placement, he/she should follow the instructions suggested by the sales representative. FURNITURE ZONE reserves the right to charge for any alterations made to the order, 5 working days after the its payment confirmation is received; An official signature and company stamp is required for all technical drawings/schemes associated to any personalized / custom made product;

Pricing

All prices are retail prices, and do not include GST, or any other taxes, duties and related shipping costs. FURNITURE ZONE reserves the right of applying GST costs in all relevant cases; The price of each product is displayed in an official and public pricelist, which must be consulted prior to the order. FURNITURE ZONE make regular pricelist updates. Please note that FURNITURE ZONE apply a separate price policy for purchases made from USA accounts; All item prices include appropriate product packaging; FURNITURE ZONE reserves the right to change specifications and prices on products offered on FURNITURE ZONE;

Conditions of Payment

A 50% advance payment deposit is required to settle all standard orders. The remaining 50% final balance is required once the order is completed. In the case of orders with personalized or custommade items, an advanced payment with the order’s full value must be made; The Customer must make each payment via bank transfer as indicated on the order form. The Customer is advised to confirm FURNITURE ZONE’s bank details prior to making any payment, and is also advised to send proof of his/her bank transfer to the designated Sales Assistant;

Lead Times

FURNITURE ZONE settles the production lead time in 12 weeks, which is triggered on the date the advanced payment is received. Delivery time is not included; Lead times for large orders (understood as any order with more than 7 FURNITURE ZONE pieces, or any number of items that may congest manufacturing capacity, or orders over 100 000₹ in value), orders with personalized or custom-made pieces, as well as all orders that include safes or products from the Luxury Safes collection, must be agreed upon and accepted in writing; FURNITURE ZONE provides a lead time estimate with official quotes and pro-forma invoices that include personalized or custom pieces, and establishes a final lead time commitment with each technical drawing to be signed by the Customer; FURNITURE ZONE offers an Express Order Service, where the order lead time is reduced to a shorter period, agreed between the Customer and the sales representative (following the Customer’s purchase process). This service is applicable to most pieces, but is subject to availability and production capacity. FURNITURE ZONE reserves the right of applying an upcharge for an Express Order Service, upon agreement with the Customer; For all orders with 1 or more personalized/custom made items, FURNITURE ZONE initiates the order production (and triggering the stipulated lead time), once the technical drawing is signed and sent to the sales assistant; FURNITURE ZONE reserve the right of applying a storage fee, for all orders that remain in the shipping warehouse for more than 3 weeks since the notification that the final balance is due;

Warranty

FURNITURE ZONE shall be liable for material defects in accordance with the applicable legal provision. There is an additional guarantee for the goods supplied by the supplier only if this has been expressly stated in the invoice of the respective article; All orders with pieces subjected to FURNITURE ZONE product warranty, all claims, and all other complaints are managed by FURNITURE ZONE’s customer service team. In any of the cases stated above, the Customer should contact the Sales Assistant responsible for the order. who will provide him with information regarding after-sales Customer Service, and the designated Customer Service team member; The Customer is not entitled to any claims for defects if he/she has altered a product or has had it changed by a third party, unless the Customer proves that the material defect already existed at the time of delivery; Claims for defects as a result of the shipping process handled by the Customer, are not covered under FURNITURE ZONE’s warranty. In these cases, FURNITURE ZONE is committed to finding a suitable solution with the Customer. Claims for defects as a result of the shipping process handled by FURNITURE ZONE are covered in FURNITURE ZONE’s warranty; In the case of EXW shipping, please note that FURNITURE ZONE is not liable for damage sustained in transit cargo. In the case of DAP/DDU/DAT shipping, please note that before signing the merchandise delivery document, the Customer is required to confirm if the package has any perceptible damages. If damages are perceptible on the package, the Customer should mention “subject to verification” in order to safeguard any eventual damages to the merchandise and file a claim under the insurance policy; The Customer may claim warranty on defects that result from mishandling in the shipping process, up to 2 working days after receiving an order. As a result, the Customer is advised to check and photograph all pieces ordered, upon their arrival; FURNITURE ZONE are reserved the right to handle the claim as seen fit, and commit to offering the Customer a solution proposal within 2 working days of the claim registration; FURNITURE ZONE ensure the repairing or replacement of the components detailed in the claim submission form. All other damages not included in the claim submission will not be covered under FURNITURE ZONE warranty, and may be subjected to an upcharge; FURNITURE ZONE are reserved the right to refuse any item repairing, pick-up or delivery, from any location other than the original shipping address;

Returns and Refunds " Withdrawal

The submission of a withdrawal request must be made by the Customer up to 2 working days of the date of delivery to the Customer or a third party; To exercise the right of withdrawal, the Customer must contact Customer Service and follow the procedure specified by FURNITURE ZONE sales representatives. FURNITURE ZONE reserve the right of deciding what situations justifies the right of withdrawal of the Customer; FURNITURE ZONE are reserved the right to refuse the return or refund of any custom-made or personalized item; FURNITURE ZONE are reserved the right to complete a refund or make an item replacement, only once the original item has been delivered to its designated warehouse and verified for damage. All products must be returned in their original packaging (box, accessories, inserts, protection, leaflets, etc.) and must be accompanied by the purchase invoice; Damaged goods being returned must be in the condition in which they were received by the Customer. The Customer must not attempt to modify, handle or repair them;

Liability

FURNITURE ZONE shall not be liable for any lost profits or savings, loss of reputation or goodwill, indirect or incidental or consequential damages arising out or in connection with the sale of the goods.

TOP QUESTIONS ASKED
How do I place an order?

To order one of our exclusive pieces please fill this form or send us an email.

Where can I buy FURNITURE ZONE products?

FURNITURE ZONE furniture is available through fine retailers of exclusive furniture around the world. Please let us know your location by sending us an email to concierge@FURNITURE ZONE and we will be glad to provide you information about a retailer near you. If we don’t have a retailer in a desirable location, our sales manager can guide you through the decision making process via telephone or email.

What are the benefits of working with FURNITURE ZONE?

With FURNITURE ZONE you can make sure that you will bring a special character to each ambience. Our brand provides constant novelties, bringing solutions to any project. We have emotional and exclusive pieces, handmade with a variety of techniques that can bring an exclusive touch to modern decoration. FURNITURE ZONE is willing to change its textures, colors and dimensions in order to please even the most demanding project.

When will my order ship? When will it arrive?

Your order will be shipped once the production is complete and you have made the full payment. The delivery time depends on the shipping options you choose and on your location.

What shipping options do you offer?

If you wish you can schedule the transport from our factory to the desired location. If you prefer we can help you thru the process and find the best available transport option for you. In this case we will be happy to assist you and clarify any question during the transport period. Please make sure that the shipping address is correct, as we`re unable to redirect orders once they are on their way to you. Although, if you choose to select the transportation company by yourself we don’t take any responsibility for anything related with this matter.

Do you ship overseas?

FURNITURE ZONE sells its pieces all over the world and we provide help with the transportation. We work closely with our shipping partners to minimize the potential impact of custom delays on our overseas customers.

What is the status of my order? How do I track my order?

When you can always check the status of your order by mailing us and we also provide details about updates if necessary.

SPECIAL CAMPAIGNS
Eligilibility

• Subject to these terms and conditions, the Campaign is open to any applicant who is described as follows: • Registered Interior Designer studios, with proven registered companies worldwide • Registered furniture showrooms with proven registered companies, worldwide • Registered furniture pop-up-stores with proven registered companies, worldwide • All furniture and interior design related registered professionals with proven registered companies For the purposes of this terms and conditions, all applicants will be referred to as “Customer”

Approval of Applications

The Applicants (“Successful Applicants”) are those customers who have an open account with FURNITURE ZONE For the avoidance of doubt, in relation to FURNITURE ZONE campaign applications, "successfully approved" means that the Customer`s account has all the relevant information which may be required

Miscellaneous

Miscellaneous FURNITURE ZONE decision on all matters relating to the Campaign will be final and binding FURNITURE ZONE reserves the right not to disclose its reasons for not approving any campaign application FURNITURE ZONE reserves the right to cancel, revise, terminate or suspend the Campaign with notice. For the avoidance of doubt, any cancellation, revision, termination or suspension by FURNITURE ZONE of the Campaign shall not entitle any Participant and/or Customer to any claim or compensation against FURNITURE ZONE for any and all loss or damage suffered or incurred by any Eligible Person, Participant and/or Winner as a direct or indirect result of the act of cancellation, revision, termination or suspension These Terms and Conditions are governed by and construed under the laws of Portugal and the EU (European Union). These offers may not be combined with any other offer, cannot be applied retroactively, and applies to FURNITURE ZONE customers only. The Limited campaigns are available only while supplies last, and quantities are limited. FURNITURE ZONE reserves the right, in its sole discretion, to change, cancel or extend the campaign at any time and or/ to not provide discounted prices in the event of any fraud or deception.

DESIGN & PRODUCTION
When does the production start?

Once you place your order we will send you a Pro-forma invoice stating all the details regarding your order and how to proceed. Once you made the initial payment we will start the production.

What is the lead-time of production?

Production time is between 2 to 3 weeks. Delivery time is not included.

Can the pieces be altered? Dimensions, materials and colors?

We customize all of our products in sizes, materials and colors. If you need a particular customization please contact us and our designers will be thrilled to assist your need. They love a challenge!

What’s the lead-time for customized pieces?

For pieces with custom specifications or orders of large quantities we reserve the right to agree with the customer on a time of delivery. The Lead Time for this custom orders can vary between 2 and 3 weeks.

ORDERING QUESTIONS
How do I know if my order has been received?

After you made your order you will receive a confirmation by email with further details on how to proceed.

Can I change or amend my order once it has been placed?

In case of your order is a custom piece once we start production it cannot be altered. For standard pieces it depends on a case-by-case basis. You should contact us and expose all the details on your request and it will be evaluated.

What are my payment options?

You can pay by making a bank transfer. This is the most common procedure. In exceptional cases, it might be possible to use a letter of credit, however it may take longer and involves additional costs.

PRICING DETAILS
How are your payment conditions?

Pro-forma orders will require a 40% deposit with the order and the balance prior to shipping. Customized pro-forma orders will require 50% deposit. All pieces are the property of FURNITURE ZONE until payment in full is received. We reserve the right to defer the dispatch date until the balance of the order is received.

Do you offer discounts for professionals?

FURNITURE ZONE offers exceptional discounts for professionals and showrooms. For more specific information

All the prices are ex-GST?

All our prices are tax-free so they do not include the GST. Once the order has been dispatched it is no longer our responsibility. You will be give all the contact details of the transportation company so, in case you would like to change your shipping address you can contact them.

Will I receive all the items in my order at the same time?

Usually we ship all pieces of the same order together. However, if you prefer we can ship them as soon as they are produced.

What happens if I am not in when the parcel arrives?

After your order has been dispatched we will contact you with all the details you need. We will also kindly ask you for a contact of a second person. If you aren’t in when the parcel arrives this person will be contacted.

RETURN/EXCHANGE QUESTIONS
What is your return/exchange policy?

No returns will be accepted without written consent from FURNITURE ZONE. Unauthorized returns will be refused at the customers expense. For authorized return we will provide all the information needed.

AFTER SALES SERVICE
How do you proceed if the pieces arrive damaged to the final destination?

All our pieces leave our factory in perfect condition and perfectly packed. We are not responsible for loss or damage in transit. If a visible or concealed damage occurs in transit, please notify immediately the delivering carrier with a file notification of claim intention. Please note: Failure to report concealed damage within fifteen days of receipt will result in the denial of your claim. Any damage should also be communicated to FURNITURE ZONE during the first 48 hours after receiving the order; photographic evidence of the damages

Do you offer a repairs service?

If the product is correctly used it and for some reason it gets damage, we will take responsibility and repair it.

How can I clean my product?

Each product has a clean and care guide. You will find the most suitable cleaning option in our website, in each product page.

How long is the products warranty?

We offer a 2 years warranty as long as the products is correctly used and maintained in the most suitable conditions.

MISCELLANEOUS QUESTIONS
Do you keep stock?

FURNITURE ZONE doesn’t keep an extensive stock of its pieces. Generally, our pieces are produced upon request, so you will need to wait for the production time. However, on a case-by-case basis we might be able to fulfill your order immediately.

How many pieces have each limited edition produced?

Each piece from Limited Edition Collection is made in a limited series of 20.

What are the benefits of being an agent?

FURNITURE ZONE has pieces that will give a trendy touch to your portfolio improving it with a varied range of products. FURNITURE ZONE is constantly launching novelties increasing your capacity to fulfill your client’s needs. It is also possible to customize our pieces in order to be suitable for your clients. We offer competitive lead times, exceptional discounts with good profit margins. If you need anything we are glad to assist you in short period of time.

Can you tell me when new products or special promotions are announced?

Yes, of course. By subscribing our newsletter you will receive all of our novelties and special promotions. You can subscribe it on our website.

Is my personal information kept prigste?

FURNITURE ZONE guarantees to keep prigste all the information provided to us.

Can you take me off your mailing list?

Yes, of course. All you have to do is reply to our email asking to unsubscribe.

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